A personal piece.
Personal attention.

01 · LET’S FIND YOUR PIECE

Here to help you choose.

Ask about leather colors, dimensions, trim pairings, or the shape that best suits your day. For an existing order, include your order number when you contact the studio.

02 · FROM THE STUDIO TO YOU

Shipping.

Customers are responsible for shipping costs associated with each purchase. Multiple items are shipped in one package unless you specify otherwise at checkout. FEEL’s policy lists USPS as the standard carrier unless alternative instructions are provided.

Final shipping options and costs are confirmed in FEEL’s existing Shopify checkout. For timing, special arrangements, or destinations, ask the studio before ordering.

03 · A CONSIDERED PURCHASE

Returns & exchanges.

Eligible returns may be requested within 30 days of receiving your item. Products must be unused, in original condition, and with all original packaging. Prior approval is required; send your reason and clear photographs before returning a piece.

Custom items, made-to-order pieces, sale items, and gift cards are final sale and cannot be returned or exchanged. Customers cover return shipping unless an item arrives damaged or incorrect.

Refunds are subject to inspection and approval, and approved refunds go to the original payment method. Review the current full policy before purchase.

04 · KEEP IT CLOSE

Care & repair.

Each leather and finish deserves its own care. Ask FEEL for instructions specific to your piece before using cleaners, conditioners, or treatments. Include photographs and the product name for a repair inquiry.

Repair availability, cost, and suitability are determined by the studio after reviewing your piece.